Privacy Policy

Introduction

Welcome to Pic1.ai, the AI-powered product photo studio for e-commerce sellers. At Pic1.ai, your privacy is of utmost importance to us. This privacy policy outlines how we collect, use, and protect your personal information when you use our services.

Information Collection and Use

We collect the following types of data to provide you with a better experience:

Account Information: When you sign up, we collect your email address and name through Google OAuth or email/password authentication.
Image Data: When you upload product images for processing, we temporarily process them in memory. We do not permanently store your original images. Transparent (background-removed) versions are cached in memory for up to 30 minutes to speed up re-processing, then automatically deleted.
Usage Data: We collect anonymized usage statistics including pages visited, features used, and processing counts to improve our service.
Payment Information: Payment processing is handled by Stripe. We do not store your credit card details. Stripe's privacy policy applies to payment transactions.
IP Addresses: We collect IP addresses for rate limiting (free preview usage) and security purposes. IP data is not stored permanently.

How We Use Your Information

To provide AI background removal and image processing services
To manage your account and credits
To improve our AI models and service quality (anonymized data only)
To communicate service updates and respond to support requests
To prevent abuse and ensure service availability

Data Storage and Security

Images are processed in-memory and not permanently stored
Cached transparent PNGs are automatically deleted after 30 minutes
Downloaded results are delivered to you and not retained on our servers
We use HTTPS encryption for all data transmission
Authentication is handled through secure OAuth protocols

Cookies

We use essential cookies for authentication and session management. We use Google Analytics (GA4) for anonymized usage analytics. You can disable cookies in your browser settings.

Third-Party Services

Google OAuth: For user authentication
Stripe: For payment processing
Replicate: For AI model inference (images are processed and not stored)
Google Analytics: For anonymized usage statistics
Cloudflare: For CDN and DDoS protection

Your Rights

You have the right to:

Access your personal data
Request deletion of your account and data
Export your data
Opt out of non-essential communications

Data Retention

Account data is retained while your account is active
Image data is not permanently stored
Usage logs are retained for 90 days
Payment records are retained as required by law

Children's Privacy

Pic1.ai is not directed at children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes via email or a notice on our website.

Contact Us

If you have any questions about this privacy policy, please contact us at [email protected].

Last updated: March 17, 2026

Information Collection and Use

We collect the following types of data to provide you with a better experience:

Account Information: When you sign up, we collect your email address and name through Google OAuth or email/password authentication.

Image Data: When you upload product images for processing, we temporarily process them in memory. We do not permanently store your original images. Transparent (background-removed) versions are cached in memory for up to 30 minutes to speed up re-processing, then automatically deleted.

Usage Data: We collect anonymized usage statistics including pages visited, features used, and processing counts to improve our service.

Payment Information: Payment processing is handled by Stripe. We do not store your credit card details. Stripe's privacy policy applies to payment transactions.

IP Addresses: We collect IP addresses for rate limiting (free preview usage) and security purposes. IP data is not stored permanently.

Data Storage and Security

Images are processed in-memory and not permanently stored

Cached transparent PNGs are automatically deleted after 30 minutes

Downloaded results are delivered to you and not retained on our servers

We use HTTPS encryption for all data transmission

Authentication is handled through secure OAuth protocols